Return Policy

Effective Date: 08/23/25

At Tiki Island Co., we want you to love your purchase. If for any reason you’re not satisfied, here’s how our refund and return process works:

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Returns

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, in original packaging, and in the same condition as when you received them.

• To initiate a return, please contact us at [Your Email Address] with your order number and reason for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be credited back to the original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective item.

Exchanges

• We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at [Your Email Address] with photos of the damage. We will provide a replacement or full refund.